TOPdesk – Azure DevOps integration

Many organizations that develop software use Azure DevOps to support this process. For registering and handling incidents and change requests, a different system is usually used, such as TOPdesk.

This leads to inefficiencies when tickets that require software modifications must be manually forwarded to the development department. This double work not only takes time but also increases the risk of errors. Additionally, necessary feedback to the user is often missing.

Thanks to the TOPdesk – Azure DevOps integration, organizations can eliminate these inefficiencies and achieve significant efficiency gains.

Watch our webinar about the TOPdesk – Azure DevOps Integration ondemand.

How the Integration Works

The integration between Azure DevOps and TOPdesk works in both directions.

TOPdesk notifications can be easily forwarded to Azure DevOps, where a work item is automatically created for the development team.

Conversely, tickets can be created in TOPdesk from Azure DevOps. With every change, automatic feedback is provided to the other system. This applies to both incidents and change requests. All information can be transferred, including attachments such as screenshots.

Benefits of the TOPdesk – Azure DevOps Integration

The integration between TOPdesk and Azure DevOps
offers organizations significant benefits:

Efficiency Gains

Prevent double entry of incidents and change requests and reduce the chance of errors

Optimal Collaboration

The support and development departments always have the same up-to-date information

Better Service

Incidents are resolved faster, and customers can be better informed about their ticket

Customers about the TOPdesk integration

“We besparen dankzij de TOPdesk – Azure DevOps koppeling veel tijd, doordat we de changes nu niet meer handmatig hoeven bij te houden. Daarnaast is de informatie-voorziening naar onze developers nu veel beter."

David van der Ent

Test & Release coördinator | Ridder Group

“Wij zouden Delta-N aanbevelen, zij zijn een goede sparringpartner geweest tijdens het project. De intake, overdracht en de samenwerking in de beheer fase zijn uitstekend verlopen!”

Jeroen Kraan

Topdesk applicatiebeheerder | Cegeka-dsa

Tenzinger TOPdesk - Azure DevOps koppeling

"Tenzinger heeft voor Delta-N gekozen vanwege het gezamenlijke ontwikkeltraject, zo werd de beste oplossing gevonden door de samenwerking."

Ruben Kreuwel

Senior Integratie Consultant | Tenzinger

"Thanks to the TOPdesk – Azure DevOps integration, everything that happened double, manually, too late or incorrectly, is resolved and fully automated. This allows us to continue to improve our software in a focussed manner.”

Jos van Baal

Manager Research & Development | Isah

"De TOPdesk – Azure DevOps koppeling bespaart zowel onze servicedesk als onze ontwikkelaars tijd omdat ze tickets vanuit hun tool direct kunnen doorzetten naar de ander en elkaar gemakkelijk op de hoogte te kunnen houden.”

Michael Houtveen

Manager Servicedesk | Heilbron

TOPdesk en Delta-N tekenen partnerovereenkomst — Bekrachtiging samenwerking met TOPdesk

Partnerships with Microsoft and TOPdesk

The TOPdesk – Azure DevOps integration was developed by Delta-N based on the SaaS versions of both software products.

As a Microsoft Solutions Partner, we specialize in Azure (DevOps), and the integration is listed on Microsoft’s AppSource.

We also have a partnership with TOPdesk and work closely together on the integration, which can also be found on the TOPdesk Marketplace.

Do you have any questions or do you want a demo of the integration or a non-binding cost estimate? Fill out the form below or call +31 85 – 487 52 00.