TOPdesk – Azure DevOps integration

Prevent duplicate work and speed up resolution

TOPdesk and Azure DevOps often operate side by side, while support and development need to work together. Without integration, this leads to delays, errors and a lack of visibility across the process.

With the TOPdesk integration from Delta-N, both systems work together directly. This reduces manual work, keeps data up to date and ensures tickets are handled faster.

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Challenges

  • Tickets get stuck between teams

Tickets from TOPdesk do not automatically reach development. Handover is manual and takes time.

  • Duplicate entry in two systems

Information is entered again in Azure DevOps, increasing the risk of errors.

  • Lack of visibility on ticket status

Support has no clear view of what is happening in development. Updates are missing or delayed.

  • Resolution takes longer than necessary

Disconnected processes slow down issue resolution.

TOPdesk and Azure DevOps

How the integration works in practice

The integration between Azure DevOps and TOPdesk works both ways.

TOPdesk tickets can easily be forwarded to Azure DevOps, where a work item is automatically created for the development team.

At the same time, tickets or changes can be created in TOPdesk directly from Azure DevOps.

Every update is automatically synchronized between both systems. This applies to incidents as well as change requests. All information is included, such as attachments and screenshots.

Get started quickly

The TOPdesk and Azure DevOps integration is a SaaS solution. There is no need for a custom development project to connect both systems.

We configure the integration based on your TOPdesk and Azure DevOps environment. Together, we define which tickets are synchronized, what data is included and which updates are shared.

We then test the setup within your process, so support and development work with the same information from day one. After go-live, the integration remains available as a stable solution that can be adjusted as your way of working evolves.

The benefits of the TOPdesk – Azure DevOps integration

The integration between TOPdesk and Azure DevOps improves collaboration between support and development. It saves time, reduces errors and speeds up ticket handling.

Increased efficiency

Avoid duplicate entry of incidents and changes, and reduce the risk of errors.

Better collaboration

Support and development always work with the same up-to-date information.

Improved service delivery

Incidents are resolved faster and customers stay better informed.

“With this integration, you eliminate manual work between TOPdesk and Azure DevOps. Support and development collaborate faster and with less friction.”

Marcel Timmers | Sales Manager Delta-N

Organizations that use our integration

The experts behind our TOPdesk – Azure DevOps integration

This integration has been developed by Delta-N and is implemented and supported by our specialists. This ensures it continues to work as intended.

Meet our team

Discover what the TOPdesk – Azure DevOps integration delivers for your organization

Schedule a no-obligation meeting with one of our specialists. We will show you how to make TOPdesk and Azure DevOps work together more effectively and eliminate manual work between support and development.