Many organizations that use a system like TOPdesk, forward requests that require adjustment in the software to the development department. Often these incidents are entered manually into a second system like Azure DevOps. Duplicate work that costs time and increases the possibility of errors. For organizations that use both systems, a link between TOPdesk and Azure DevOps can yield a significant efficiency gain.
The TOPdesk – Azure DevOps integration
The TOPdesk – Azure DevOps integration works in both directions. Tickets in TOPdesk are easily forwarded to Azure DevOps and status changes of work items in Azure DevOps are sent back to TOPdesk.
As soon as an incident or change request in TOPdesk is forwarded to Azure DevOps, a work item is created that can be picked up by the development team. The complete information can be transferred, including any attachments such as screenshots.
As soon as the status of a work item changes in Azure DevOps, this status change is sent back to TOPdesk. The TOPdesk card is updated, so that support staff are always aware of the up-to-date status and can inform customers about this.
During this webinar we discussed the TOPdesk – Azure DevOps integration. We started with how the integration works and what the possibilities are. After that we explained the benefits, security aspects and new features. We also provided a demonstration of the integration.