OplossingenTOPdesk – Azure DevOps integration

TOPdesk - Azure DevOps Integration Duitse vlagNederlands

 

Many organizations that develop software use Azure DevOps to support this process. For registering and handling incidents and change requests, a different system is usually used, such as TOPdesk.

TOPdesk - koppeling tussen TOPdesk en Azure DevOpsThis leads to inefficiencies when tickets that require software modifications must be manually forwarded to the development department. This double work not only takes time but also increases the risk of errors. Additionally, necessary feedback to the user is often missing.

Thanks to the TOPdesk - Azure DevOps integration, organizations can eliminate these inefficiencies and achieve significant efficiency gains.

Watch our webinar about the TOPdesk - Azure DevOps Integration ondemand.

How the Integration Works

The integration between Azure DevOps and TOPdesk works in both directions.

TOPdesk notifications can be easily forwarded to Azure DevOps, where a work item is automatically created for the development team.

Conversely, tickets can be created in TOPdesk from Azure DevOps. With every change, automatic feedback is provided to the other system. This applies to both incidents and change requests. All information can be transferred, including attachments such as screenshots.

Benefits of the TOPdesk - Azure DevOps Integration

The integration between TOPdesk and Azure DevOps
offers organizations significant benefits:

Efficiency Gains

Prevent double entry of incidents and change requests and reduce the chance of errors

Optimal Collaboration

The support and development departments always have the same up-to-date information

Better Service

Incidents are resolved faster, and customers can be better informed about their ticket

Customers about the TOPdesk integration

Crescent Bank

“We were one of the first customers to utilize the DevOps to TopDesk integration.  The amount of personal engagement by Delta-N to ensure the success of the integration went above and beyond expectations.  We are also pleased with the continued follow ups by the Delta-N team to continuously improve their integration.  The latest quality of life features are great and we look forward to future releases of the integration.”

 

Richard N. Vernon Enterprise Architect Crescent Bank - USA
Ridder - TOPdesk Azure DevOps koppeling

“The TOPdesk – Azure DevOps Integration saves us a lot of time, because we no longer have to keep track of changes manually. Thereby the communication between the departments Services and Development is now much better.”

 

David van der Ent Test & Release coördinator Ridder
ISAH - TOPdesk koppeling

"Thanks to the TOPdesk - Azure DevOps integration, everything that happened double, manually, too late or incorrectly, is resolved and fully automated. This allows us to continue to improve our software in a focussed manner.”

Jos van Baal Manager Research & Development Isah
ARAG gebruikt TOPdesk - Azure DevOps koppeling

"The TOPdesk – Azure DevOps integration offers us significant efficiency benefits and the error sensitivity has decreased enormously compared to retyping."

 

Paul de Werd Sr. Cöordinating Application Lead ARAG

Over 50 organizations use the integration

19959
10944
10936
10937
10929
10953
11545
11679
11678
11677
11680
13085
13087
13094
13086
14549
14546
14547
16211
16213
16216
19937
19938
19939
19940
19941
19942
19943
19944
19945
19946
19947
19948
19949
19950
19951
19952
19953
19954
19955
19956
19957
19958
19960
19961
19962
20087
21875
21876
21879
21880
21881
21882
21883

Partnerships with Microsoft and TOPdesk

The TOPdesk - Azure DevOps integration was developed by Delta-N based on the SaaS versions of both software products.

As a Microsoft Solutions Partner, we specialize in Azure (DevOps), and the integration is listed on Microsoft's AppSource.

We also have a partnership with TOPdesk and work closely together on the integration, which can also be found on the TOPdesk Marketplace.

Do you have any questions or do you want a demo of the integration or a non-binding cost estimate? Fill out the form below or call +31 85 - 487 52 00.

 

Microsoft Solutions Partner

TOPdesk en Delta-N tekenen partnerovereenkomstSigning of the partnership agreement with TOPdesk

Tell me more about the TOPdesk – Azure DevOps integration?

  • Marcel Timmers

    Sales Manager

      • LinkedIn
      • Mail
      • Telefoon
        • 085 – 487 52 01
        marcelt@delta-n.nl
        Connect met Marcel
        invisible box